A troubled young woman, Jackie (Julie Benz), with an unyielding alcohol addition, is released from rehab and given a second chance with a new job and a furnished apartment at Havenhurst. Guilt-ridden over the tragic loss of her 8-year-old daughter, Jackie is quickly drawn into the mysteries of Havenhurst, in particular the unsolved disappearance of the apartment's previous occupant, a young woman (Danielle Harris) she befriended in rehab who disappeared recently without a trace. Aided by a hardened New York police detective (Josh Stamberg) and a lonely foster child (Belle Shouse) who lives under the shadow of her caretakers' sadistic whims, Jackie must not only battle her inner demons... but the very real ones that live deep within the walls of Havenhurst.