We will explore ways to handle difficult people and resolve conflicts. We will learn how to improve the creating of emails and voicemails. We will understand how one's personal behavior reflects the company. Customer service is the art of politely listening and responding to the needs of the valued customer in a professional and timely manner. Good service with a kind, understanding voice will exude confidence and compassion to the customer. Even the most difficult customer can benefit from your tact, poise, and steadiness. Good attitude makes all the difference and sets an organization way above its competitors. Topics include phone presentation, emails, faxes, and manners.