We will learn the art of effective communication. We will learn what leads to conflict. We will learn the power of your actions and words. Words create impressions. Images, and expectations. They influence how we think. Words can inform - words can hurt - and words can reassure. There's a powerful connection between the words we use and the results we get. Poorly chosen words can hamper enthusiasm and affect self-esteem. Well-chosen words can motivate and encourage thinking and creatively. You are important and have great impact whether you realize it or not. What you write and what you say can have a lasting imprint on others. One of the most difficult skills to acquire is the art of effective communication.